Back to All Events

Assertiveness Training for the Hospitality Industry

  • UTS Business School (Building 8) 14-28 Ultimo Road Ultimo, NSW, 2007 Australia (map)

A common problem in the hospitality industry is a lack of assertiveness. CRS together with MAP IT FORWARD are changing that.

About this Event

A lack of assertiveness in workplaces can result in aggressive behaviour, where people violate the rights of others, or passive behaviour, where people allow their rights to be violated. Both extremes can lead to harms to one's mental health.

Led by psychologist Dr. Jamie Berry and Founder of MAP IT FORWARD Lee Safar, this full-day workshop will help hospitality workers develop their assertiveness skills in order to produce better long-term mental health and happier workplaces.

After completing this workshop, you will be able to:

  • distinguish assertive behaviour from passive or aggressive behaviour;

  • demonstrate greater verbal and non-verbal assertiveness skills;

  • apply assertiveness within your workplace to improve the health and well-being of yourself and your colleagues and customers;

  • apply assertiveness more broadly within your life to maximise care to yourself and minimise harm to others.

This workshop will benefit people who work and own businesses in:

  • Cafes

  • Roasteries

  • The general coffee industry

  • FOH in restaurants

  • Chefs, kitchen hands and other BOH staff

  • Bartenders and bar staff

  • Hotel staff

  • Staff and leadership of larger coporate hospitality businesses

  • Business owners in the hospitality industry

  • Leadership and management staff within the hospitality industry

  • Food and beverage retail stores

  • Hospitality industry suppliers

This full day event is limited to 100 attendees. This event will be recorded and made available as an online course soon after the event is over.

Your ticket will include:

  • The full-day interactive workshop and welcome pack

  • Morning and afternoon tea

  • All day coffee service

  • Catered lunch

This event is presented by MAP IT FORWARD in partnership with Collective Roasting Solutions. Event sponsors will be announced shortly

3. Assertiveness Training 2019 AU - IG Stories.png
See-Saw _ Assertiveness Training 2019 AU - Square.png